If you have ever chased an agent for updates — vague answers, days of silence while orders stack up — here is the exact process on our side. We ask for your sales range, daily orders, and biggest challenge for one reason: so the first reply is already specific to your operation.
STEP 01
A full reply within 24 hours
A written response from our Customer Director with initial insights based on the numbers you share — not an autoresponder, not a brochure.
STEP 02
A quote shaped by your operation
Your sales range and order volume decide which warehouse setup and pricing structure we propose. Qualified brands can access flexible payment terms.
STEP 03
Under 1 hour, every business day
Once onboarded, you work with a dedicated account manager who replies in under an hour during business hours. A person with a name who knows your SKUs — not a ticket queue.